Privacy Policy

Protecting your personal data is our top priority. We only use your information in strict compliance with applicable data protection laws. Please read this Privacy Policy carefully. If you have any questions, you can contact us at any time at: info@us-flavi.com

1. Overview

This Privacy Policy describes how Flavi™ ("Flavi," "we," "us," or "our"), operated by LKS LLC, collects, uses, discloses and protects your personal information when you visit our website us-flavi.com, place an order, or otherwise interact with us (collectively, the "Site").

Personal information refers to any data that can directly or indirectly identify you as an individual.

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and disclosure of your personal information as described herein.

Our Site is intended for users who are at least 18 years of age or the age of majority in their state of residence. We do not knowingly collect personal information from anyone under 16 years of age.

For any questions regarding this Privacy Policy, contact us at: info@us-flavi.com

2. Information We Collect

2.1. Information You Provide to Us

When you create an account, place an order, subscribe to our newsletter, contact customer support, or otherwise interact with us, we may collect the following information:

  • First and last name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through our payment providers)
  • Size and product preferences
  • Any other information you voluntarily provide

2.2. Information Collected Automatically

When you visit our Site, certain information is automatically collected and stored in server log files, including:

  • IP address of the device used
  • Date and time of access
  • Pages viewed and URLs visited
  • Referring website URL
  • Browser type and version
  • Operating system
  • Device information (screen resolution, device type)

This information is used to ensure the proper functioning of our Site, improve your browsing experience, evaluate system security and stability, and perform administrative tasks.

2.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site. Cookies are small files stored on your device that allow us to recognize you and improve your experience. We use the following types of cookies:

Essential cookies: required for the Site to function properly, such as session cookies and shopping cart functionality.

Analytics cookies: help us understand how visitors use our Site so we can improve it.

Marketing cookies: used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use all features of our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders, account or inquiries
  • Sending promotional emails and newsletters (with your consent)
  • Improving our Site, products and services
  • Personalizing your shopping experience
  • Preventing fraud and ensuring the security of our Site
  • Complying with legal obligations
  • Analyzing site usage and marketing performance

4. Third-Party Service Providers

We work with trusted third-party service providers to operate our business. These providers only have access to the information necessary to perform their services and are contractually obligated to protect your data.

4.1. E-Commerce Platform - Shopify

Our Site is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. For more information, read Shopify's Privacy Policy at: https://www.shopify.com/legal/privacy

4.2. Email Marketing - Klaviyo

We use Klaviyo (225 Franklin St, Floor 10, Boston, MA 02110) for email marketing campaigns and to communicate with registered users. When you subscribe to our mailing list, we share the following information with Klaviyo:

  • Your name and email address
  • Your timezone and location
  • Device information (screen resolution, browser, operating system)
  • IP address
  • Language preference

You can unsubscribe at any time by clicking the "Unsubscribe" button in any email or by contacting us at info@us-flavi.com.

For more information, see Klaviyo's Privacy Policy at: https://www.klaviyo.com/legal/privacy-notice

4.3. Customer Support - Zendesk

We use Zendesk for processing customer service and support requests. When you submit a support inquiry, the following data may be processed through Zendesk:

  • Information you provide in your request
  • Your name and email address
  • Browser information and IP address

For more information, see Zendesk's Privacy Policy at: https://www.zendesk.com/company/privacy-and-data-protection/

4.4. Meta (Facebook) Pixel

We use the Meta Pixel on our Site to measure, optimize and build audiences for our advertising campaigns on Facebook and Instagram. The Meta Pixel collects the following information:

  • Timestamp of your visit
  • Pages viewed and URLs visited
  • Campaign information (ad impressions, form fields, buttons clicked)

The data collected is used to deliver relevant ads, track conversions and build lookalike audiences. This data is anonymized and does not allow us to personally identify you.

If you are logged into your Facebook account while visiting our Site, Facebook may associate this data with your account. You can manage your ad preferences in your Facebook settings at: https://www.facebook.com/settings/?tab=ads

For more information, see Meta's Data Policy at: https://www.facebook.com/about/privacy/

4.5. Google Analytics

We use Google Analytics (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043) to analyze how visitors use our Site. Google Analytics uses cookies to collect information such as:

  • Browser type and version
  • Operating system
  • Referring URL
  • IP address (anonymized)
  • Time of server request

This information is transmitted to and stored on Google's servers in the United States. IP addresses are anonymized so that direct identification is not possible. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on at: https://tools.google.com/dlpage/gaoptout

For more information, see Google's Privacy Policy at: https://policies.google.com/privacy

4.6. Google Tag Manager

We use Google Tag Manager to manage website tags (tracking codes). Google Tag Manager itself does not create cookies and does not collect personal information. It only implements the code for other tools described in this Privacy Policy.

4.7. Payment Processing

We use third-party payment processors to handle transactions on our Site. Payment information (such as credit card numbers, billing address and transaction details) is transmitted directly from your browser to our payment processor using SSL encryption. We do not store your full payment details on our servers.

Our payment processors are PCI DSS certified and maintain industry-standard security measures. For more information, refer to the privacy policies of the respective payment provider displayed at checkout.

4.8. SMS Marketing - Postscript

We use Postscript for SMS marketing communications, including abandoned cart reminders and promotional messages. Postscript collects:

  • Name
  • Phone number
  • Message delivery status
  • Link interactions

You can opt out of SMS communications at any time by replying STOP to any message. For more information, see Postscript's Privacy Policy at: https://www.postscript.io/privacy

5. How We Share Your Information

We do not sell or rent your personal information to third parties for their own marketing purposes.

We may share your information in the following circumstances:

  • With service providers who assist us in operating our business (as described in Section 4)
  • To comply with applicable laws, regulations, legal processes or governmental requests
  • To protect the rights, property or safety of Flavi, our customers or the public
  • In connection with a merger, acquisition or sale of all or a portion of our assets (you would be notified via email or a prominent notice on our Site)

6. Your Rights and Choices

6.1. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete data.

6.2. Deletion

You may request the deletion of your personal information. We will comply with your request subject to any legal obligations that require us to retain certain data.

6.3. Opt-Out of Marketing Communications

You can opt out of receiving marketing emails by clicking the "Unsubscribe" link in any promotional email. You can opt out of SMS marketing by replying STOP to any text message.

6.4. Cookie Preferences

You can manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect your ability to use certain features of our Site.

6.5. Do Not Track

Some browsers offer a "Do Not Track" feature. Our Site does not currently respond to "Do Not Track" signals.

6.6. California Residents - CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting the information, and the categories of third parties with whom we share it.

Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.

Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link on our Site.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, contact us at info@us-flavi.com. We will respond to verifiable requests within 45 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

  • Order and transaction data: retained for 7 years for tax and accounting purposes
  • Marketing data: retained until you unsubscribe or request deletion
  • Website analytics data: automatically deleted according to the retention schedules of each analytics provider

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our servers
  • PCI DSS certified payment processing
  • Access controls limiting employee access to personal data on a need-to-know basis
  • Regular monitoring and updating of security measures

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verified parental consent, we will delete that information as quickly as possible. If you believe we may have collected information from a child under 16, please contact us at info@us-flavi.com.

10. International Data Transfers

Our Site is operated from the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States, where data protection laws may differ from those of your country of residence. By using our Site, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically. Continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact:

Flavi™ by LKS LLC 33 North Gould Street Sheridan, WY 82801 United States

Email: info@us-flavi.com